Hardware Management

EDG’s Hardware Value Add (HVA) service is a managed hardware support service designed to assist businesses in managing the hardware-related aspects of their business.

In removing the requirement to manage your own mobile hardware infrastructure, this allows you time to concentrate on your own core business matters.

Hardware Management that’s Fit for Purpose

Our remote and in-house hardware management support is provided by experienced staff with an in-depth knowledge of the mobile computing industry, its products, and their equipment manufacturers.

We can perform full device triage, fault resolution and data recovery on all devices and strive to provide the right level of support either directly to you or to your support department – whichever you prefer.

We manage the RMA process on behalf of your business, engaging with the original equipment manufacturer to raise RMA documentation. We then arrange timely, insured conveyance of faulty equipment to and from the original equipment manufacturer repair centre, saving you the unnecessary stress and hassle.

Our HVA Service Can Be Tailored to Include Any of the Following Elements:

  • Experienced hardware support and consultancy
  • 1st line and/or 2nd line hardware telephone support
  • Device triage and fault resolution
  • Full RMA process management
  • Data recovery service
  • Automated device re-commissioning service management
  • Device exchange programme
  • Risk assessment/emerging failure trends
  • Device preventive maintenance
  • Reports/analysis of key performance metrics

How We Can Solve Your Hardware Management Challenges:

  • We can undertake the often chaotic management of your hardware and software
  • We’ll keep up-to-date with constant changes, updates and license expiries, so you don’t have to
  • We can help banish lack of visibility by providing you with the sufficient information you require
  • You no longer need to waste time trying to manually discover and make stock of assets
  • You no longer need to worry about not receiving the required IT support/poor help desk management
  • You no longer need to be concerned with blindness of budget or procurement predicaments

A Hardware Service Solution that Meets the Demands of Your Mobile Workforce

The Hardware Value Add (HVA) service provides many solutions to the common challenges concerning hardware management, ensuring your business can efficiently and independently resource the service and support of your mobile device estate.

At EDG, the HVA service we provide helps in improving operational efficiency by ensuring that deployed mobile devices are in full working order and correctly configured on receipt by the operator.

Our product assists in reducing delays due to unavailability of deployment-ready replacement equipment in a reasonable time frame, whilst reducing operator downtime through efficient telephone intervention by experienced EDG support staff to remotely assess and resolve hardware-related issues as they are encountered.

At EDG, we ensure that where critical data may still reside on failed devices, we extract this data where possible and re-introduce it to your ERP system in a short time frame. We also ensure that on receipt of mobile devices, we proactively assess and install them with all relevant beneficial manufacturer firmware and software updates as they become available.

We strive to provide a continuing analysis of hardware failure trends to identify and proactively reduce the risk of any hardware-related issues from spreading across the general estate population.

We also design and disseminate at a fixed frequency a set of bespoke hardware reports as desired by you to ensure that you are kept informed of key trends and metrics in the management and performance of your mobile estate.

Mobilise Your Workforce

If you’d like to know more about any of our services, leave your details with us and we’ll do the rest!

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